Returns & Exchanges

We want you to feel comfortable and confident in your Knix essentials, which is why we offer a 30-day return and exchange window on most items. Please note that for hygienic reasons, certain intimate apparel must be unworn and in its original packaging to qualify.

1

Start Your Request

Visit our online Returns Portal and enter your order number and zip code to view your eligible items.

2

Choose Your Option

Select whether you would like to exchange your item for a different size or color, receive store credit, or get a refund to your original payment method.

3

Print and Pack

Download your prepaid shipping label and securely pack your items, ensuring all original tags are attached and hygiene liners are intact.

4

Ship It Back

Drop off your package at the designated carrier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing